We recognise the importance of protecting the privacy of the measured entity and safeguarding any personal information collected by us. 

We are guided by core values that include integrity, honesty, and fairness, striving for excellence in every aspect of our clients’ B-BBEE rating experience. To gain access to the privileged information necessary for RVN to adequately assess the requirements for a B-BBEE rating, we commit to maintaining the strictest confidentiality regarding any proprietary information acquired from a measured entity. 

We implement appropriate and reasonable technical and organisational measures to prevent unauthorised access to or disclosure of the measured entity’s personal information. The rating agency is committed to demonstrating impartiality and objectivity in all B-BBEE verification activities.

All personnel will secure confidential information at all times. Each member involved in the verification process must sign a Declaration of Conflict of Interest before commencing any verification activities. The Verification Manager will ensure that every staff member adheres to the rating agency’s confidentiality and impartiality procedures. 

We confirm that we will take the same due care and steps to protect the confidentiality of this information as we do for our own confidential information. In accordance with our statutory and professional responsibilities, this confidential information will not be disclosed to any third party unless required by law, professional standards, or when obligated to do so for our insurers or legal advisors.

The B-BBEE rating agency will conduct all B-BBEE activities without conflict of interest, bias, or partiality, and will carry out its services in a manner that demonstrates decisions are based on objective evidence and have not been improperly influenced. 

If a client or any other stakeholder perceives a lack of impartiality in any of our business operations, they may follow the outlined complaints and appeals process.